Overview
Co-operative Financial Services is the group of businesses that includes The Co-operative
Insurance and The Co-operative Bank along with Smile and Britannia. It is a wholly
owned subsidiary of The Co-operative Wholesale Society (CWS) which was established
way back in 1872 and today has a turnover of £14 billion making it the worlds largest
consumer co-operative.
What sets the bank apart from its competition is it’s strong ethical values along
with a commitment to innovation. From launching it’s revolutionary National Centre
for Business and Ecology – Advising SME’s with a low cost, high quality environmental
advisory service, to free banking and interest bearing current accounts, The Co-operative
Bank has always been at the forefront of banking innovation and ethical trading.
The Co-operative Bank is a major player in the UK banking sector, with over 115
bank branches, 4000 employees and an ATM
estate of over 2300 locations.
Client Need
With such an extensive network of ATM
, bank & retail locations, it is unsurprising that The Co-operative Bank has a huge
print requirement and associated spend. Despite this, at the time the bank had an
unfocused print procurement system. With no online option, branches had to place
orders by fax. This in turn gave no real mechanism to track orders, or for reporting
or aggregate print procurement across the wider company.
Branches and Cash Carriers would regularly over-order
ATM Consumables, resulting in increasing amounts of capital being tired
up in unused stock.
Print being such an important part of their business, The Co-operative needed a
supplier that combine meticulous logistics, high service levels and an innovate
approach to print management.
A partner that understood print for banking and finance.
Solution
besley and copp already had experience of The Co-operative branch network. In addition
we had a solid knowledge of print for the banking and
Finance sector from year of supplying customers with
ATM consumables, PIN mailers, cheques, giros, payroll, bar-coding, security
tags, pressure seal mailers and Point-of-sale print.
Our initial print audit identified that Quality Control of
ATM consumable products was vital due to hardware specifications. Luckily
the knowledge gained from already working with the banks
ATM estate and the fact that we would regularly meet and liaised with The
Co-operative’s technology supplier benefited this new project.
The audit also highlighted the time-sensitive nature of order processing and fulfilment.
We built, installed and tested a branded version of our
eProcurement solution, eSP in just under
14 days. In additional we provided telephone support for both bank branches and
the Co-operative’s third part Cash Carrier (Sunwin).
In order to prevent locations over ordering
ATM Rolls, besley & copp put in place a stringent stock control mechanism
via the eSP portal. At the touch of a button we
can now advise The Co-operative how many rolls have been ordered or are in the network
at any one time.
In 2011 besley & copp launched a new FSC
(Forest Stewardship Council) ATM
roll material for the whole of The Co-operative’s
ATM network. This brings the ATM
Consumables inline with the banks ethical trading policy.
Benefit
Today all of the banks 2300 ATM
locations are supplied via besley & copp’s eProcurement
Solution eSP. The Co-operative Bank now has centralised
control on ATM consumable spend
and the benefit of aggregated costs. Yet centralized administration cost have been
reduced as ordering can be done ‘just in time’ regionally.
besley & copp’s relative small size and low cost base has been attractive to a number
of high street banks and financial institutions. This Co-operative Bank case study
shows how besley & copp is able to respond quicker to customer needs than larger,
more cumbersome print suppliers.
Testimonial
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“Besley & Copp have been suppliers to The Co-operative Bank for over 10 years, supplying
ATM receipts,
ATM signage and decals.
The Bank has built a good relationship with this company, whose staff we have found
to be friendly, professional, co-operative and quick to react to the Bank's various
requests. We have found that Besley & Copp provide competitive pricing and options
to assist us developing our business.
A good working partnership has developed and this company is a pleasure to do business
with.”
Mike Stallard
ATM Relationship Adviser
The Co-operative Bank
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For further information on our knowledge of print for the
Finance sector , please Click here or call
one of our specialists on +44 (0)1392 477137