The Company

besley & copp is an Exeter-based company providing franchise networks and multi-site businesses with brand management solutions. Utilising our web-based eSupply Portal platform, we assist our customers with design, product management and network-wide support. To underpin our continued growth, we are seeking an additional member of our customer support team

The Location

3 Orchard Court, Heron Road,
Sowton Industrial Estate, Exeter, EX2 7LL

The Position

Customer Support (Full Time) Hours of work: 08.30 – 17.30 Mon – Fri (Shift Pattern)

Salary: According to experience

The main focus for this role is to directly support our Account Management team and their customers. This varied and busy position involves customer service and administration tasks, ensuring that online and offline customer requests are progressed quickly and effectively from order to delivery. Reporting to the Operations Director, you will receive comprehensive training and guidance in all aspects of the business.

Duties and Responsibilities

Provide a high-quality customer service over the phone, live chat and email

To support our Account Managers in all aspects of their roles

Processing customer orders, product pricing and communicating with suppliers

Customer support handling and order tracking

Maintaining and updating our customer websites

Liaising with our design studio & warehouse

Desired Skills

Experience working in a customer service or service delivery environment

Computer literate to a high standard (Ms Office Word, Excel etc)

Experience with CRM systems

The Ideal Person

Self-motivated and disciplined

A problem solver, always willing to listen and learn

Extremely well organised with an attention to detail

Able to prioritise and manage time effectively

Work under pressure in a busy environment with tight deadlines

Be able to create, understand and analyse basic reports

Work in a team or independently, adapting to changing requirements

Understand negotiation

Have a sense of humour!

Why Apply?

Career progression

Generous 25 days annual leave (plus statutory Bank Holidays)

Workplace pension scheme

Company performance related bonus scheme

A friendly working environment

Closing Date: Friday 2nd March 2018

If you are interested in this position please click here to download an application form.

To apply please email your application form and CV to Nigel Short at joinourteam@besleyandcopp.co.uk by the closing date.

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