Multisite

Overview

AGCO Corporation is one of the largest manufacturers of tractors, farm equipment and agricultural parts in the world, generating sales in 2010 of £6.9bn and employing over 14,000 personnel worldwide. AGCO is a global player, operating in North & South America, Europe, Asia and Australasia, manufacturing and distributing brands that include Massey Ferguson, Fendt, Challenger and Valtra.

The Problem

In 1990, Massey Ferguson had begun to encounter quality and distribution issues with their incumbent print supplier, problems that were impacting right across its European operation.

besley & copp were called in to sort things out. In 1994 Massey Ferguson were purchased by AGCO Corporation. With AGCO on an aggressive global acquisition trail, failure to deliver in this area was not an option.

Solution

The first task was to undertake a full audit of the companies print requirement across Europe and the gain a deep knowledge of the company’s wider business. Besley & Copp then put in place a robust print management solution, re-establishing quality control and a ‘no-fail’ distribution strategy.

This partnership has lasted now for over 20 years, perhaps because we never rest on our laurels, continually striving to deliver quality operational print to AGCO. Labels, cut-sheets, bar-coded sets, all manufactured to the very highest quality and distributed across AGCO’s European operation.

But this was just the start.

Henry Besley always believed that innovation was born out of customer partnership from which one could develop empathy for their business and an understanding of their needs.

After two and a half centuries we still firmly believe that. In 2005, we identified that besley & copp could improve communication and print ordering from AGCO’s two main distribution centres in Denmark & Spain. Previously, staff from different locations would fax or email orders on an adhoc basis. This resulted in no centralised procurement history, no aggregation of costs or centralised quality control. The solution was besley & copp’s web based eSupply Portal.

We created a user front end fully branded and tailored to AGCO’s needs, with clear product descriptions, detailed specifications and the option to display the site in many European languages. Up and running in one week – system set-up, data imported and tested across all European sites.

besley & copp supplies, amongst other things, operational labels, cut sheets and Bar coded sets to AGCO’s parts divisions in the UK, Santa Perpetua Spain and Copenhagen. All items are held in stock awaiting call-off from the various locations who order via our web based eSupply Portal solution.

Client

AGCO Corporation

Project Dates

Testimonial

“besley & copp consistently provide a high standard of service, and when during those times our business requirements change,
besley & copp never fail to deliver.

Helpful, friendly and experienced staff that are always willing to help and go the extra mile to meet our requirements. The Staff are committed to providing a helpful and friendly service; nothing is too much trouble. The Staff are experienced both in the service they provide and in there approach the customer.

Throughout the time of our contract with besley & copp, problems have been very few; but on those rare occasions they have pulled out all the stops to resolve any issues as quickly as possible. When a problem is reported the Staff never fail to follow-up the issue and more importantly provide feedback. To me, as a customer, this demonstrates besley & copp’s commitment to delivering an excellent service.

besley & copp are continually looking at ways to improve service through technology; constantly updating existing systems and developing new systems to meet the needs of the customer.

The quality of material is consistently high, and never fails to meet the demands of our business requirements.”

Lynne Cooper
AGCO Corporation

Overview

Thrifty Car Rental was found in the US in 1958 as a value-orientated car hire company. Today the company has over 1000 locations across 70 countries both wholly owned and Franchised

In the UK, the company has 115 car and van hire locations.

The Problem

Having supplied Thrifty for several years with adhoc print, it was besley & copp’s account manager that identified that Thrifty would benefit from the implementation of our eSupply Portal solution.

At that time, Thrifty had no company intranet and was heavily reliant on basic internal administration to deal with their ever-expanding network’s print requirements and stock control of a huge number of business critical hire documents.

With an ambitious acquisition strategy planned, it was essential that Thrifty managed this side of their business.

Solution

besley & copp carried out a detailed business audit, not only the companies print demands, but also in order to understand the growth plans for the business.

We then created ‘Thrifty Easy Order’, powered by our cloud-based eSupply Portal solution. ‘Thrifty Easy Order’ provides the company with a scalable web-based solution for all 115 UK branches enabling them to:

Take advantage of low-cost stakeholder communication
De-centralise order administration
Put in place a secure and robust authorisation procedure
Monitor and control Thrifty’s print expenditure

The modular design of the eSupply Portal serves as a foundation that enables the system to grow and develop as the customers business develops and changes. In fact after only a few weeks of going live, besley & copp identified the opportunity for additional savings.

Taking advantage of our desktop stationery service operated in conjunction with our partner, branches can utilise the eSupply Portal powered website to not only order their operational print, but to also order and manage their desktop stationery without the need for additional branch logins.

The eSupply Portal can handle much more than just print. Think of it as an extension of your overall procurement strategy, a company intranet or even a training hub. The ultimate in web-based print management.

Benefit

The eSupply Portal has been a great fit for Thrifty Car & Van Rental and allows them to grow aggressively with a scalable and fully accountable web-based solution.

Client

Thrifty Car & Van Rental

Project Dates

Overview

Wilts Electrical Wholesalers was established back in 1925 when an electrical contractor called James Brothers established the wholesale business in Trowbridge, Wiltshire.

Over 90 years later and now owned by the global distributor Rexel, Wilts is part of one of the largest electrical distributor networks in the UK which includes Newey & Eyre, Denmans, Parker Merchanting and WF Senate.

The Problem

As with any multisite business, establishing controls across a network is challenging both in terms of day-to-day operations and marketing. With Wilts this was no exception.

Managing the brand on a national and regional basis was cumbersome and time consuming, resulting in unnecessary central administration and cost. The reaction time for national and local branch marketing initiatives was slow and distribution costs expensive. With multiple suppliers involved in the supply chain, brand consistency was also called into question. Being part of the Rexel stable, it was essential that all of these issues were addressed.

The Solution

The key to multiple location management is to ensure that information is shared across the entire company simultaneously and with consistency. Operational information must be current and marketing material must be on-brand and available for immediate use.

Once we had established a full understanding of the customerís requirements, we recommended our eSupply Portal web-based solution that would
enable Wilts to have a centralised controlled approach but with the ability to empower their regional branch network.

With the eSupply Portal in place, we were able to address all of the customerís concerns including the implementation of a branch order approval process, budgetary controls and the ability to order regional marketing and promotional material at the touch of a button.

As part of the project the supply chain was also streamlined creating a single-source solution improving efficiency, reducing cost and creating control.

Putting the technology in place was the easy part but measuring the results is more difficult. With the eSupply Portal we were able to provide valuable analytics to help monitor the site usage and identify which marketing initiatives were being used locally. An invaluable resource when looking at your R.O.I.

Client

Wilts Wholesale Electrical

Project Dates
Testimonial

“besley & copp are a highly professional and competitive company. We have purchased our print, catalogue distribution, promotional goods and clothing from them for a number of years. The multisite delivery that besley & copp provide us with is essential to our branch network and I wouldn’t trust another company to provide the same level of service that we receive.”

Andrew Daybell
Marketing Manager

Overview

Co-operative Financial Services is the group of businesses that includes The co-operative insurance and The co-operative bank along with Smile and Britannia. It is a wholly owned subsidiary of The Co-operative Wholesale Society (CWS) which was established way back in 1872 and today has a turnover of £14 billion making it the worlds largest consumer co-operative.

What sets the bank apart from its competition is it’s strong ethical values along with a commitment to innovation. From launching it’s revolutionary National Centre for Business and Ecology – Advising SME’s with a low cost, high quality environmental advisory service, to free banking and interest bearing current accounts, The co-operative bank has always been at the forefront of banking innovation and ethical trading.

The co-operative bank is a major player in the UK banking sector, with over 115 bank branches, 4000 employees and an ATM estate of over 2300 locations.

The Problem

With such an extensive network of ATM , bank & retail locations, it is unsurprising that The co-operative bank has a huge print requirement and associated spend. Despite this, at the time the bank had an unfocused print procurement system. With no online option, branches had to place orders by fax. This in turn gave no real mechanism to track orders, or for reporting or aggregate print procurement across the wider company.

Branches and Cash Carriers would regularly over-order ATM Consumables, resulting in increasing amounts of capital being tired up in unused stock.

Print being such an important part of their business, The co-operative needed a supplier that combine meticulous logistics, high service levels and an innovate approach to Print Management.

A partner that understood print for banking and finance.

Solution

besley & copp already had experience of The co-operative branch network. In addition we had a solid knowledge of print for the banking and finance sector  from years of supplying customers with ATM  consumables, PIN mailers, cheques, giros, payroll, bar-coding, security tags, pressure seal mailers and Point-of-sale print.

Our initial print audit identified that Quality Control of ATM consumable products was vital due to hardware specifications. Luckily the knowledge gained from already working with the banks ATM estate and the fact that we would regularly meet and liaised with The Co-operative’s technology supplier benefited this new project.

The audit also highlighted the time-sensitive nature of order processing and fulfilment.

We built, installed and tested a branded version of our eSupply Portal solution in just under 14 days. In addition we provided telephone support for both bank branches and the co-operative’s third party cash carrier.

In order to prevent locations over ordering ATM  rolls, besley & copp put in place a stringent stock control mechanism via using the eSupply Portal. At the touch of a button we can now advise The co-operative how many rolls have been ordered or are in the network at any one time.

In 2011 besley & copp launched a new FSC ® (Forest Stewardship Council) ATM roll material for the whole of The co-operative’s ATM network. This brings the ATM consumables inline with the bank’s ethical trading policy.

Benefit

Today all of the banks 2300 ATM locations are supplied via besley & copp’s eSupply Portal solution. The co-operative Bank now has centralised control on ATM consumable spend and the benefit of aggregated costs. Yet centralised administration cost have been reduced as ordering can be done ‘just in time’, regionally.

besley & copp’s relative small size and low cost base has been attractive to a number of high street banks and financial institutions. This co-operative bank case study shows how besley & copp is able to respond quicker to customer needs than larger, more cumbersome print management suppliers.

Client

The co-operative bank

Project Dates

Testimonial

“besley & copp have been suppliers to The co-operative bank for over 12 years, supplying ATM receipts, ATM signage and decals.

The Bank has built a good relationship with this company, whose staff we have found to be friendly, professional, co-operative and quick to react to the Bank’s various requests. We have found that Besley & Copp provide competitive pricing and options to assist us developing our business.

A good working partnership has developed and this company is a pleasure to do business with.”

Mike Stallard
ATM Relationship Adviser

Overview

The Mayfair Office started in 1995 with just five members, their aim being to provide the foremost independent estate agents and chartered surveyors with a dedicated London office. Over the proceeding years the network has grown to more than 300+ UK offices, plus a further 100 worldwide including the U.S, Italy, France and Spain.

Membership is drawn from Agents selling properties at the top end of the market. They are offered an exclusive area, based on their area of operation, which lasts for the life of their membership.

Benefits include a wide range of services, expertise and support from marketing, legal and national media buying.

The Problem

With a growing network, Mayfair Office required a partner to help them to distribute their branded marketing and manage their brand both in the UK and worldwide. With only a small administrative team in London, it was essential to find a way of working smarter and outsourcing some of the responsibility.

Solution

Our initial recommendation was to install our powerful eSupply Portal , to carry all of the organisations marketing and operational print lines, along with a range of promotional products. The eSupply Portal has been fully branded and tailored to the customer’s needs and is fully responsive. Running alongside the portal is a telephone, email and LiveChat support service enabling the Mayfair team to concentrate on the day-to-day running of their business.

A web based solution; all 400-member companies can access a huge range of products and information whenever and wherever they may be. The portal is fully responsive catering for the huge serge in mobile devices.

In addition to the main Mayfair Office and Mayfair International Realty brands, besley & copp also provides a bespoke design and print management service called ‘Mayfair Studio’ enabling firms to take advantage of a personal creative service at a fraction of the cost of a design agency.

Benefit

In addition to the aggregation of print costs and the reduction of central administration overheads, the eSupply Portal enables Mayfair Office to control the way that the brand is used by all members, ensuring consistency.

And, the eSupply Portal’s intranet module has given a voice to the stakeholders, bringing this widespread network of independent agents closer together, facilitating the free movement of ideas and giving a vehicle for member feedback.

Print Products and Services Supplied
•Conventional and digital print
•Digital asset management
•Promotional Gifts
•Hybrid mail
•Bespoke design services
•Electronic Brochures

Client

Mayfair Office

Project Dates
Testimonial

“Providing printed marketing material for our network of offices across the UK has been made straight forward through besley & copp’s marketing resource website. They have anticipated all our needs in delivering high quality print products and have expertly and imaginatively steered us into a market leading position in this respect. Our members find ordering via the website very easy and Shane and his team are always on hand to help anyone through the process or explain the various products available.”

Annette Reeve
Marketing Director

agco logo

AGCO Corporation

Overview AGCO Corporation is one of the largest manufacturers of tractors, farm equipment and agricultural parts in the world, generating sales in 2010 of £6.9bn and employing over 14,000 personnel worldwide. AGCO is a global player, operating in North & South America, Europe, Asia and

Thrifty Car & Van Rental

Overview Thrifty Car Rental was found in the US in 1958 as a value-orientated car hire company. Today the company has over 1000 locations across 70 countries both wholly owned and Franchised In the UK, the company has 115 car and van hire locations. The

wilts logo portfolio page

Wilts Wholesale Electrical

Overview Wilts Electrical Wholesalers was established back in 1925 when an electrical contractor called James Brothers established the wholesale business in Trowbridge, Wiltshire. Over 90 years later and now owned by the global distributor Rexel, Wilts is part of one of the largest electrical distributor

Co-op bank portfolio image

The co-operative bank

Overview Co-operative Financial Services is the group of businesses that includes The co-operative insurance and The co-operative bank along with Smile and Britannia. It is a wholly owned subsidiary of The Co-operative Wholesale Society (CWS) which was established way back in 1872 and today has

mayfair office logo

Mayfair Office

Overview The Mayfair Office started in 1995 with just five members, their aim being to provide the foremost independent estate agents and chartered surveyors with a dedicated London office. Over the proceeding years the network has grown to more than 300+ UK offices, plus a

By continuing to use the site, you agree to the use of cookies. more information

Like many other websites, besley & copp uses ‘Cookies’. These are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. When you use our websites, you are agreeing to permit cookies. For more information on how to switch off cookies on your computer please refer to the help pages of your preferred web browser. Turning cookies of may result in a loss of functionality when using our website.

Close

besleyandcopp Rated 5 / 5 based on 17 reviews. | Review Me