Privacy Policy

Who are we?

besley & copp was established in 1750 & provides a range of brand management and associated supply services to UK
businesses . We are registered in England (no. 59148) & our registered address is Pynes Hill Business Centre, Pynes Hill,
Exeter EX2 5JL.

besley & copp are committed to protecting and respecting your privacy.

The policy below explains when and why we collect personal information about people who visit our website or use our services, how we use it, the conditions under which we may disclose it to others and most importantly how we keep this information secure.

We may update our policy from time to time, so please refer back to ensure that you’re happy with our current policy. By using our website or our services, you are agreeing to be bound by this policy.

Should you have any questions or concerns regarding this policy or our handling of your information, please email hello@besleyandcopp.co.uk or write to us at besley & copp limited, Pynes Hill Business Centre, Pynes Hill, Exeter EX2 5JL. You can of course call us on 01392 477137.

How do we collect information from you?

We obtain information about you when you use our BrandHub services or when you contact us directly. If you are part of an organisation that has a contract with us, we will have received your information from your head office or franchisor.

What type of information is collected from you?

Although not exhaustive, the information we collect from you will include your name, email & business address, IP address, purchasing history & information regarding the use of the BrandHub. When placing an order with us, all information will be processed and stored securely.

How is your information used?

We will use your information to:

Process orders that you have placed with us.
Carry out our obligations arising from any contracts in place.
Provide technical, product & services support.
Notify you of any changes to our products & services.
Send you information which you have requested and that maybe of interest to you.
Seek feedback on the services we provide.
Keep in touch with new products and services that we offer.

We review the length of time that we hold your information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the HMRC). We will hold your information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

besley & copp will not share your information with any third party outside of the scope of the agreed BrandHub contract. This includes data collection or for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our approved third-party service providers for the purposes of completing tasks and providing services to you on our behalf. This may include placing orders that are delivered directly to you, providing mailing services and transferring design files. When we use our third party service providers, we disclose only the information that is necessary to deliver the service. This information is provided on a single-use basis, stored securely and subsequently deleted after use. At no time can this information be used by the provider for any other purpose.

We will not release your information to any third party beyond the besley & copp network unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of fraud prevention or other crime. We may transfer your information to a third party as part of a sale of some or all of our business and assets or as part of any business restructuring or reorganisation. In all situations, we will take steps to ensure that your privacy rights continue to be protected.

It’s your choice

You are able to choose how you receive and what information you would like from us. Depending on your preferences, we will only send you correspondence relating to two main areas of our business: –

Account Management & Online System Support
General Marketing (New products & services)

You can choose to receive this information by post, email, text, telephone or a combination of all. We are working towards allowing you to change these preferences online, but for the meantime we ask you to email hello@besleyandcopp.co.uk or call the support team on
01392 477137 to update.

Deleting your information (Your right to be forgotten)

Upon request, we can supply you with a complete record of the information that we hold on your behalf and delete you from our systems. Please email us at: hello@besleyandcopp.co.uk or write to us at: Pynes Hill Business Centre, Pynes Hill, Exeter, Devon EX25JL. Alternatively, you can telephone us on 01392 477137.

We are legally required to hold some information to fulfil our statutory obligations (for example HMRC) but we will only hold your information on our systems for as long as is necessary to fulfil these obligations.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us your information, we take steps to ensure that it’s treated with respect and managed securely.

The information that we hold for you is held in a secure and encrypted server environment with appropriate levels of authority to access and use. Our BrandHub websites are supplied by Xerox and hosted by AWS Amazon within the EU. At no time is any of your information stored on devices outside of this environment.

Whilst we do everything possible to respect and secure your information when it arrives, if you choose to send any information over the internet or by email, it’s security cannot be guaranteed and you do so at your own risk. 

You will never be asked for your BrandHub password by any member of our team. Temporary passwords are issued at the start of any project and all users will be asked to change these credentials at the earliest opportunity. Should you forget your password, there is a secure and encrypted ‘Forgotten Password’ link on each BrandHub login page. Please note that you are responsible for keeping your password secure and safe at all times. 

Card payments are encrypted and processed by one of two providers depending on your BrandHub:

Worldline Financial Solutions NV/SA, Da Vincilaan 3, 1930, Zaventem Belgium

Pay360 Ltd, PO Box 212, Faverdale Industrial Estate, Darlington DL1 9HN

When you are paying online, please look for the secure page ‘lock’ image which will appear in your browser. If this is not present, do not continue with your payment and contact our support team for advice.

BrandHub tracking & analysis

As part of our central agreement with your head office or franchisor, any use of the BrandHub will be tracked and analysed to ensure the efficient running of the project.

Website ‘Cookies’

Like most websites, besley & copp uses ‘Cookies’. These are small pieces of information sent by an organisation to your computer & stored on your device to allow our website and BrandHub services to recognise you when you visit. They collect statistical data about your browsing actions and patterns but do not identify you as an individual.

When you use our BrandHub services, you are agreeing to allow cookies. For more information on how to switch off cookies on your device please refer to the help pages of your preferred web browser. Turning cookies off may result in a loss of functionality when using our BrandHub services.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website and BrandHub services‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies & practices of other sites even if you access them using links from our own.

Transferring your information outside of Europe

Nearly all the products and services we provide are manufactured and supplied within the UK and European Union (“EU”).  Occasionally we may use a third-party supplier outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

Communicating with you

To stay in contact with you we use professional third-party technology partners such as Mailchimp for digital newsletters and Purechat for our website live chat features. Both partners are GDPR compliant but may hold data outside of the EU. By opting into receiving email correspondence, you agree that some of your information will be stored on servers outside of the EU.

Policy Review

We keep this policy under regular review. This policy was last updated in June 2022.